Refund Policy

Applicable Refund Scope

This refund policy applies to all orders purchased on ancientnutritionus.com. Customers can apply for return and refund services for eligible scenarios including product quality problems, incorrect item delivery, missing accessories, packaging damage caused by transportation, and other non-personal subjective issues. All compliant return applications are protected by the platform’s standardized after-sales system.

Return Time Limit Regulation

ancientnutritionus.com implements a 60-day free return cycle for all global orders. Customers can initiate a return and refund application within 60 days from the date of order receipt. All applications submitted within the valid period will be accepted and processed preferentially. Applications beyond the 60-day after-sales protection period will not be accepted due to the expiration of the service cycle.

Refund Processing Cycle

After our warehouse receives and inspects the returned products to confirm that the items are unused, intact, complete with original packaging and accessories, and meet return standards, we will complete the authorized reseller refund processing within 5 to 10 working days. All refunds will be returned through the original customer payment channel. The specific account arrival time shall be subject to the settlement rules of the customer’s payment institution.

Free Return Service Rules

All eligible return orders on ancientnutritionus.com enjoy free return service, and the platform bears all return logistics costs without charging customers any additional fees. Customers only need to ensure that the returned products are not artificially damaged, do not have obvious use traces, and retain complete original packaging and labels. Products that do not pass the warehouse inspection will be rejected for refund.

Partial Return & Special Instructions

For orders with multiple products, customers can apply for partial return and refund according to actual needs, and the platform will calculate the refund amount based on the unit price of the returned goods. Customized products, severely damaged products caused by personal use, and products beyond the valid shelf life after customer storage do not support return and refund services.

 

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